- You can book on line 24/7
- We answer the phone Monday, Tuesday, Thursday, Friday, Saturday 8:00 AM to 6:00 PM
- Wednesday and Sunday 1:00 PM to 6:00 PM
FAQ's
What are your operating hours?
What happens if you cannot access the vehicle for some reason?
- When vehicles are not accessible we work off documentation and images.
- What is needed is evidence and evidence can be gleaned in various ways, inspecting a vehicle is just one way.
What is your refund policy?
- Once an inspection or assessment has commenced there are no refunds.
Do you value vehicles?
- Yes we do
- We provide independent PAV (pre accident) valuations
- We value vehicle for salvage (post accident)
- For Divorce proceedings, Inheritance etc.
- For Taxation purposes
- For Insurance disputes
- To insure vehicles
- To Sell
- To Buy
- Any reason at all.......
What is your experience?
- Well over 4,000 vehicles indpected
- Thousands of various vehicles valued
- Over 120 Expert Opinion Reports
- Over 35 years industry experience
- Only Organisation specialising in providing Expert reports
- Fully qualified German trained & Australian Licenced mechanic
- Former General Manager of large Ford and BMW Dealership
- Former Dealer Principal (CEO) of large Toyota, Volvo, Holden, Mitsubishi and Nissan Dealerships
What notice do you require to perform an assessment?
- A Desk-Top assessment can at time be completed within 24 hours.
- A On-Site vehicle assessment usually takes 48 hours, subject to the vehicle being available
- A Statement of Facts Report is usually provided the same day as the assessment takes place.
- Due its complexity an Expert Opinion Report requires at least 48 hours to be completed following the assessment .
Do you guarantee your work?
- Yes we do, but there is no guarantee that the Tribunal or Court decides in your favour.
- The report is just one part of your presentation and argument.
Can I call the Inspector if I have any questions?
Yes- no problem, any time between 8:00 AM to 8:00 PM.
Can you help if I was in an accident?
- Yes, we can help to reduce your liability.
How long does an assessment take?
- Depending on circumstances time varies, including travelling time and sending the report we allow 2-3 hours.
- The Report can take just as long, especially if it is an Expert Witness Opinion Report
Do I have to be present at the assessment?
No - you do not. But, you may if you wish.
How can I pay for your service?
By Master and Visa Credit Cards, Electronic Fund Transfer or Cash.
Do you assess and Motor Homes, Caravans and Campervans?
Yes we do.
Do you assess Trucks?
- We inspect Light Trucks only.
- Our principal served his apprenticeship on Cummins powered heavy trucks. Please request more details on the difference between an inspection and assessment.
Do you assess all makes of vehicles?
Yes, we do.
Why us?
- To our knowledge Car Solutions is the only company in Sydney or perhaps in NSW that specialises in assessments for the purpose of dispute resolutions.
- Car Solutions' specialised knowledge in Tribunal and Court proceedings help our clients.
- We provide Statement of Facts reports that are very economical.
- We provide Expert Witness Opinion Reports that are very comprehensive and more costly, but very effective.
- We relish in the thought to be able to express our opinon at the Tribubnal or in Court.
- We love the challenge and look forward to succeeding against the odds.
- Car Solutions knows the industry and the stakeholders like no others.
- We work with all customers - ndividuals, dealers and manufacturers.
- Our opinon is expressed without fear or favour.
How does the process work?
- Phone us to get some basic informmation.
- An information Pack will be sent by email within 60 minutes. The information explains the procedure, has references and a shedule of options and fees.
- Select your type of Assessment (Desk-Top or On-Site), select your report (Statement of Facts or Expert Witness Opinion
- Send your evidence by way of documentation and images by email (address and day and time for On-Site inspection)
- Send your instructions by email
- Pay the Invoice
- Receive the Report (48 hours Desk-Top) and 96 hours (Expert).
What can you assess a vehicle for?
- Mechanical Disputes of any kind with:
- Manufacturer (Warranty)
- Dealer (Warranty and Repair)
- Independent Repairers (Out of warranty repair)
- Body Disputes of any kind:
- Manufacturer (Panel Fitment)
- Dealer (Pre-delivery work)
- Smash Repairer (Poor paint work or panel fit)
- Insurer (Poor Quality of work)
- Current Market Value
- Historical Market Value
- Pre-accident valuation
- Post-accident valuation (salvage)
- Accident damage (quanitiy and value)
- Accident cause of panel damage
- Accident write-off damage/value